Frequently asked questions All about VPX Experience
How plans, payment, dates, the travel bonus and cancellation work.
The club
What is VPX Experience?
It's VPX Travel's travel club. You choose a plan, pay monthly installments via PIX and book your trip from the dates available at partner hotels. You travel once the package is paid in full.
Who is behind VPX Experience?
VPX Experience is a VPX Travel product. Customer care, before and during the trip, is handled by the VPX Travel team.
What are the plans?
Stay, accommodation only. Fly, accommodation and airfare. Experience, the high-end line, with hotels and homes, a dedicated concierge and a limited number of members.
Payment
How do I pay the installments?
Via PIX, Brazil's instant payment system, one installment a month. You follow everything in your member area: what you have paid, what is left and the deadline to pay off the package.
Can I pay by card?
No. Club installments are paid via PIX.
Can I pay installments ahead?
Yes. Paying ahead helps you pay off the package sooner and can release the trip earlier.
When does the package need to be paid in full?
By 21 days before the travel date. Once the package is paid in full, the booking is confirmed and the voucher is released.
Bookings and dates
When can I book the trip?
From your plan's release month. The available dates show up in your member area.
Can I choose any date?
You choose from the dates available at the partner hotels in each destination.
How many nights is the trip?
It depends on the plan. Stay: weekend, weekdays, 3, 5 or 7 nights. Fly: 3, 5 or 7 nights. Experience line: from 7 nights.
When do I get the voucher?
When the package is paid in full and the booking is confirmed. The voucher is in your member area.
Travel bonus
What is the travel bonus?
A club benefit. Each installment paid adds bonus to use on your package. It is valid only for the trip, cannot be converted into cash and follows the plan rules.
Can I exchange the bonus for cash?
No. The travel bonus can only be used on the trip in your package.
Cancellation
What if I change my mind in the first days?
In the first 7 days you get back everything you paid, as provided by Brazil's Consumer Protection Code.
What if I need to cancel later?
The contract's cancellation policy applies, in line with Brazil's Consumer Protection Code. The travel bonus is not refunded.
What if the package is not paid in full 21 days before?
The trip is not confirmed and the contract's cancellation rules apply. That is why the member area always shows the amount outstanding and the deadline.
Customer care
How do I contact you?
On WhatsApp at +55 85 99796-0800 or by email at [email protected]. Customer care is provided by the VPX Travel team.
Waitlist
Be among the first to travel with the club
People on the list get the prices, the launch destinations and the invitation to join the club before anyone else.
Join the waitlist